Kit Has Not Arrived Yet?

 

Are you waiting for mail from PUPS?

Have you not received your kit "Welcome" message in your email box?

You will need to receive your welcome message before you can log in.  Welcome messages are generally sent within 48 hours after your online payment clears.  All memberships are processed by hand.

Your welcome message is sent to the email address you specified when you made your membership purchase. 

- Mailed Membership Payments -

Mailed orders (checks & money orders) can take up to 5 weeks to process.  Please email us for a status update if you do not receive your membership within 4 weeks.

- PayPal & Google Checkout Purchases -

Your welcome message will generally be processed (by hand) and sent to your email box within 12 hours of your purchase (credit orders) or after your eCheck clears (eCheck purchases).   However, we ask that you allow up to 48 hours for us to process your membership and send out this email. 

If you do not receive the welcome message within 24 hours of your purchase,  it's very likely that there is a problem with a junk/spam filter or your email address if you did not turn the spam filter off.  Yahoo users:  100% of our messages will be blocked by Yahoo SpamGuard if you did not turn it off before your order as instructed.

Follow these instructions carefully in order to provide us the information we need to send another copy of your welcome message to you promptly:

PayPal orders:

• Find the PayPal confirmation of your purchase email in your inbox. 

• Review the "To: " email address on the confirmation.  This is the email address your welcome message will be sent to. 

• Look in your spam or bulk folder as well as your inbox.  Many welcome messages from us are accidentally sorted there (especially if your email is hosted with Yahoo) because the message contains links.  After a short period, these messages are automatically deleted.

• Turn off all spam filters & programs on your email account.

• Click the "Forward Message" button on the PayPal Confirmation email message.  You will be forwarding us a copy.

• Add a message above the PayPal receipt part, saying something like "We have not received our Welcome message for PUPS.  We have turned off our spam filter on this account.  Please resend our welcome message to this address.  "

• Also add an alternate email address to the message in case there is a problem with your primary email address.

• Enter your email address in the  CC field so that it will send you a copy of the request.*

• Enter mail@petsits.com as the "To:" address, and press send to forward the message.  The message must be forwarded from the same account as your original purchase.

* If you do not receive a copy of the request, then there is a problem with your email box.  Check to be sure your box is not full, and then contact your personal email provider for help.

Google Orders

• If you chose to "hide" the email address on your Google order (against the instructions provided), your welcome message was sent to a special temporary Google email box.  You will need to contact Google directly and ask them to change the email address on the order.

• Find the Google confirmation of your purchase email in your inbox. 

• Login and review the order online to be sure it was not reversed due to lack of funds or another problem.

• Review the "To: " email address on the confirmation.  This is the email address your welcome message will be sent to (unless your email address was hidden.

• Look in your spam or bulk folder as well as your inbox.  Many welcome messages from us are accidentally sorted there (especially if your email is hosted with Yahoo) because the message contains links.  After a short period, these messages are automatically deleted. 

• Turn off all spam filters & programs on your email account.

• Click the "Forward Message" button on the Google confirmation message.

• Add a message above the Google receipt part, saying something like "We have not received our Welcome message for PUPS.  We have turned off our spam filter on this account.  Please resend our welcome message to this address.  "

• Also add an alternate email address to the message in case there is a problem with your primary email address.

• Enter your email address in the  CC field so that it will send you a copy of the request.*

• Enter mail@petsits.com as the "To:" address, and press send to forward the message.  The message must be forwarded from the same account as your original purchase.

* If you do not receive a copy of the request, then there may or may not be a problem with your email box.  Check to be sure your box is not full, and then contact your personal email provider for help.
 

Check or Money Order:

Please wait 6 weeks before requesting a status update on check and money order memberships.  Then contact us at mail@petsits.com with all of the following information:

Payment sent date:

Payment type:

Membership type requested (cd or basic):

Email address provided with order:

Current email address:

Alternate email address:

Full name:

Did you not receive a PayPal or Google email receipt?

If you did not receive an email copy of your receipt from Google or PayPal at the time of your purchase, it is possible you entered your email address incorrectly.  Please visit Google or PayPal directly to correct your email address and to request a copy of your receipt.

Did you provide an incorrect email address on your order?

Once you receive your welcome message, you can log in and change the address on your account at any time. 

If you did not receive your welcome message with login information because you provided an incorrect email address, we recommend you contact PayPal or Google to correct the email address on the order and then have them resend a new order notice to us with the correction.

If you prefer to have us change the email address on your membership, the processing fee is $10 and you must provide us with printed proof of membership and official signed request as listed below.

Please mail a copy of your PayPal or Google original email receipt for membership, including the original email address it was sent to.  Our mailing address is:

S31W37515 School Section Lake Rd
Dousman WI 53118

Your mailed request will be discarded if it does not include all of the following for verification & communication purposes:

Description of request ("I'd like to have the email address on my membership changed").

We will review the information you have provided, and will attempt to contact the owner of the original email address (giving them 10-15 days to respond). 

If we accept your request for the change, it will be generally made within 20 days after we receive your mailed request.